Glide Policies
Consultation Fees
- Physiotherapist: $145
- Senior Physiotherapist: $152
- Short: $122
- Short – Senior Physiotherapist: $126
- Standard: $150
- Standard – Senior Physiotherapist: $160
Cancellation Policy
Respecting Time for Everyone
– At Glide Physio, we are committed to providing timely and efficient care for all patients.
– Your appointment time is reserved especially for you, and late cancellations often prevent others from receiving timely care.
Notice Required
– We require at least 24 hours’ notice for any appointment cancellations or changes.
Cancellation Fee
– Appointments cancelled with less than 24 hours’ notice or non-attendance without notice will incur a $50 cancellation fee.
– This policy applies to all types of consultations, including private, Medicare, WorkCover, and third-party bookings.
Important for Third-Party Funded Patients
– Please be aware that third parties such as WorkCover, Medicare, or insurers do not cover cancellation fees.
– Any cancellation fee incurred will be your personal responsibility.
How to Cancel
To cancel or reschedule your appointment, please contact us as early as possible:
– Phone: 07 3881 2611
– Email: admin@glidephysio.au
DVA Patients – Referral & Billing Information
Referral Requirements
– We welcome patients under the Department of Veterans’ Affairs (DVA) program.
– To process your consultation under DVA, you must provide a valid D904 referral form completed by your GP.
Before Your Appointment
– Please ensure your D904 referral form is completed and submitted **before** your first consultation.
– You must also bring your DVA card with you to the appointment.
– We are unable to backdate any referrals received after your appointment date.
If You Don’t Provide a Valid Referral
– If we do not receive a valid referral form before your appointment, private consultation fees will apply.
– You will be responsible for payment of the full consultation fee.
Questions or Help?
Please contact us at admin@glidephysio.au if you have questions about your referral or
need assistance before your appointment.
Medicare / EPC Consultations
Please Note:
– We do NOT bulk bill Medicare or Care Plan consultations.
– Consultation fees vary depending on the practitioner you see.
Payment Process
– The payment process is the same as for private paying clients.
– You will be sent an invoice via secure Stripe link to your email after your appointment.
– Payment is required within 3 days of your consultation.
Medicare Reimbursement
– Once your consultation is paid in full, we will submit your Medicare rebate claim on your behalf.
– Rebates are submitted to Medicare in weekly batches for operational efficiency.
– Please allow several business days for Medicare to process your reimbursement.
What to Bring
– A valid Care Plan referral from your GP (must be addressed to Glide Physio).
– Your Medicare card.
Questions or Help?
If you have any questions about your consultation or rebate, please contact us at admin@glidephysio.au.
Private Paying Clients
How Payment Works
– After each consultation, you will be sent an invoice via a secure Stripe payment link to your email.
– This email will be sent after your appointment (usually the same day).
– Payment is required within 3 days of your consultation.
What to Expect
Step 1: Attend your consultation
Step 2: Receive an invoice link by email
Step 3: Pay securely online within 3 days
If you do not receive your invoice link within 24 hours, please contact us.
Health Fund Claims
– Once you have paid, if you require more than a payment receipt (eg health insurance compliant receipt), please contact us.
– You can use this receipt to claim back with your private health fund.
– Please note: We do NOT have HICAPS facilities onsite.
Need a full invoice or help?
Just email us at admin@glidephysio.au — we’re happy to help.
WorkCover Queensland
WorkCover Sessions
– We accept WorkCover Queensland claims for physiotherapy consultations.
– To invoice your session directly to WorkCover, we require all the following documentation on or before your first appointment.
What to Bring
– A current and valid WorkCover Medical Certificate
– SMS confirmation that your claim has been approved
– Case Manager details, including their name, phone number and/or email address
– These can usually be found in the WorkCover Queensland app
If You Don’t Provide These Details
– We will not be able to invoice WorkCover directly.
– Instead, you will be responsible for paying privately for your consultation.
Questions or Help?
If you’re unsure what to bring or need help accessing your WorkCover details, please contact us at admin@glidephysio.au.
Third-Party Payers & Insurers
The Glide Guarantee
- Progress is measured using objective outcome tools — including pain scales, range of motion, strength, and functional ability.
Applies to new treatment episodes only — this guarantee is designed to support your initial progress with a new injury or condition.
Credit must be used within 3 months — and is valid for the next consultation or eligible service at Glide Physio.
Excludes no-shows or cancellations — the guarantee applies only when the recommended sessions are attended as scheduled.